When you receive your order please notify us within 24 hours of any external damage to the packaging of the goods after notifying the carrier.
Notify RV Parts & Accessories within 48 hours of any shortages of the goods purchased.
If you realise you have ordered an incorrect item please notify us within 7 days. RV Parts & Accessories will consider your request for exchange or refund of the goods. Contact firstname.lastname@example.org and quote your reference number or invoice number so we can issue you with a Return Authority.
No items will be accepted for return or refund without a Return Authority.
Return of the items will be at the purchasers expense. We reserve the right to charge a restocking fee. All items must be unused and returned undamaged, in their original packaging.
Unfortunately we will not consider any refund of postage, freight, packaging or insurance costs, unless items are faulty or received in error.
Requests for returns for ‘Change of Mind’ will only be considered in exceptional circumstances after the items are received back by RV Parts & Accessories. All items must be in perfect condition, unused and in their original packaging, returned at the purchasers expense and accompanied by a Return Authority.
If the items you received are unsafe, differ significantly from the description, don’t do what we said they will do or are faulty and unrepairable we will certainly exchange or refund them. The cost of returning the items will be at RV Parts & Accessories expense when the items are returned with a Return Authority.